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Refund policy

At MIHOFIT, we are committed to ensuring your satisfaction with the elliptical machines purchased from www.mihofit.com. This Refund Policy outlines the terms and procedures for returns, refunds, exchanges, and warranties applicable to all purchase agreements.

1. Returns and Refunds

(1) Return Eligibility 
To be eligible for a return, the product must be in the same condition as you received it: undamaged, clean, and including all original accessories, manuals, and packaging. Please note that the product is pre-assembled. Handle it with care during initial movement and inspect it immediately upon receipt.

(2) Return Process

Initiating a Return:

  • Please contact us within 30 days of delivery via email at mihofitforsport@gmail.com.
  • Provide your order number and the reason for the return.
  • We will review your request. Upon approval, we will provide an authorized return label and instructions. Please do not ship the item back without prior authorization—unauthorized returns will not be accepted.
(3) Return Shipping Costs
  • If the return is due to a product defect, damage during shipping, or our error, MIHOFIT will cover all return shipping costs and can arrange a pickup.
  • For buyer-initiated returns (e.g., change of mind), the customer is responsible for the return shipping costs. For oversized/heavy items, any additional pickup or freight charges will also be the customer's responsibility. Furthermore, depending on the condition of the returned item, a reasonable restocking fee may be applied for items with significant wear or missing parts.

(4) Return Address
Please ship the item to the following authorized address:
Online Seller C/O 3rd Pty Warehouse
Address: 151 Marcellin Dr, City of Industry, CA 91789, USA

(5) Refund

We will notify you of the inspection result via email once we receive and check the returned item. If approved, the refund will be processed back to your original method of payment.

(6) Damaged or Defective Products
  • If you receive a damaged or defective product, please contact us within 48 hours of delivery via mihofitforsport@gmail.com with a detailed description, clear photos as evidence, and your order number.
  • We will assess the issue based on the information provided and will arrange a free replacement or provide a return label as appropriate.

(7) Exchanges
To exchange a product, please first initiate a return and send back the original item by following the "Return Process" above. Once your return is approved, you may place a new order for the desired item.

(8) Missing Parts
If you find any parts or accessories missing from your package, please contact us immediately. Upon verification, we will resend all missing components free of charge.


2. Warranty

(1) General Conditions and Definitions
According to applicable legal regulations, warranty conditions vary based on the buyer’s status:
1) End Customer: A legal entity that does not enter into or execute the purchase contract for the purpose of running or promoting their own trade or business activities.
2) Non-End Customer (Businessman): A buyer who purchases goods or services for their business activities, subject to the general purchase agreement and businessconditions outlined in the Commercial Code. This warranty forms an integral part of every purchase agreement between MihoFit and the buyer. All warranty conditions are valid and binding unless otherwise specified in the purchase agreement, an amendment to the contract, or another written agreement.

(2) Warranty Conditions
1) Warranty Period:
  • MihoFit provides a 24-month warranty on the quality of goods, unless otherwise specified in the Certificate of Warranty, Invoice, Bill of Delivery, or other related documents.
  • The statutory warranty period for End Customers is not affected.
2) Warranty Commitment: MihoFit guarantees that the delivered elliptical machines will be suitable for regular or contracted use and will maintain their regular or contracted features for the warranty period.
3) Warranty Scope: Covers defects due to materials or workmanship.

(3) Exclusions from Warranty
The warranty does not cover defects resulting from:
1) User fault, including:
  • Damage caused by unqualified repair work, improper assembly, insufficient insertion of seat post into frame, or insufficient tightening of pedals and cranks.
2) Improper maintenance.
3) Mechanical damages.
4) Normal wear and tear (e.g., wearing out of rubber and plastic parts, moving mechanisms, joints, etc.).
5) Unavoidable events or natural disasters.
6) Adjustments made by unqualified persons.
7) Improper placement, damages caused by low or high temperatures, water, inappropriate pressure, shocks, or intentional changes in design or construction.

(4) Warranty Claim Procedure
1) Inspection Obligation: The buyer must inspect the goods immediately upon delivery
and report any defects that can be identified through such inspection.
2) Claim Requirements:
  • When making a warranty claim, the buyer must, upon MihoFit’s request, provide proof of purchase and validity of the claim (e.g., Invoice or Bill of Delivery with the product’s serial number, or other documents if no serial number is included).
  • If the buyer fails to provide these documents, MihoFit reserves the right to reject the warranty claim.
3) Non-Warranty Defects:
  • If the reported defect is not covered by the warranty (e.g., due to non-fulfillment of warranty conditions or reporting errors), MihoFit may require compensation for costs incurred during the repair, calculated based on the current service price list and transport costs.
  • If testing reveals the product is not defective, MihoFit will reject the warranty claim and may claim compensation for costs arising from the false claim.
4) Claim Processing:
  • For valid warranty claims, MihoFit will address reported defects by:

a. Repairing the defective product. 

b. Replacing the damaged part or product with a new one. 

c. With the buyer’s agreement, replacing the defective product with a fully compatible product of the same or better technical characteristics.

  • MihoFit reserves the right to choose the form of resolution.
5) Processing Timeline:
  • MihoFit will settle warranty claims within 30 days of receiving the defective goods, unless a longer period is agreed upon.
  • The date the repaired or replaced goods are delivered to the buyer is considered the settlement date.
  • If MihoFit cannot settle the claim within the agreed period due to the specific nature of the defect, MihoFit and the buyer will agree on an alternative solution. If no agreement is reached, MihoFit will provide a refund as financial compensation.

3. Contact Us

For questions or concerns about refunds or warranties, please contact us:
Email: mihofitforsport@gmail.com
Phone: +1 5163041760
Address: Unit A7, 12/F, Astoria Building, 34 Ashley Road, Tsim Sha Tsui, Hong Kong
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